6 - Training and Support

Students are expected to learn to use software applicable to their program of study. The College provides some user-education seminars and computer-related periodicals.  User education seminars are available on campus each semester, some are free and others are fee-based.  Some departments also have user manuals available for a variety of software.  Students are expected to utilize online help resources provided with applications whenever possible. All College computers have Internet access to accommodate searches for specific problem resolution. The University maintains an IT Service Desk available to all users to answer any questions relating to the specific operation of most major office software. The IT Service Desk phone number in OKC is 405.325.HELP. The toll-free number for the IT Service Desk is 888.435.7486.  Please refer to the IT Service Desk webpage for hours of operation.

Campus faculty, staff, and students, are increasingly using course management systems. Each College has personnel assigned to provide faculty, staff, and students with assistance getting started using course management systems (as listed in Appendix V):

• Canvas
  • Lockdown Browser
• College of Medicine Hippocrates 

Instructional Support Services and Information Technology

Pam Farmer
Academic Technology, Director
405.271.8001 Ext. 47112

Gina Vile
Instructional Designer
405.271.8001 Ext. 41171

Jeremy Foster
Intermediate Technology Support Analyst
405.271.8001 Ext. 43412

Joe Takacs
Technology Support Analyst (Tulsa)
918.319.1060

Rodell Smiley
AV Specialist
405.271.8001 ext. 43412

IT Service Desk phone number in OKC is 405.325.HELP. The toll-free number for the IT Service Desk is 888.435.7486. Please refer to the IT Service Desk webpage for hours of operation.